Shipping & Delivery – Above The Collar

Shipping & Delivery

Shipping within Australia

All parcels are shipped from our warehouse in Sydney, NSW, from postcode 2229 and all orders are Safe Dropped. 

Regular Post:

  • FREE for orders over $50

  • $6.95 for orders under $50 

  • 1-6 Business Days (for more accurate delivery times, this depends on your location - click here)

  • Every Parcel With Tracking Information!

  • If you have any concerns about your order, please contact us immediately and one of our customer service representatives will be of assistance

Express Post:

  • $9.95 for orders under $50

  • $4.95 for orders over $50

  • 1-3 Business Days  (depending on your location - click here)

  • Tracking available

  • All our parcels are shipping via Australia Post 

  • All orders are usually dispatched within 24 Hours of Payment*

  • Orders may require 1 business day handling

  • *excluding Saturdays, Sundays and public holidays. If an order needs more than 1 business day handling we will contact you ASAP

  • All orders are Safe Dropped

We don't take responsibility for orders that are lost or stolen once the parcel has been delivered to the correct address

 

Same Day and Saturday Delivery:

We offer both Same Day Delivery (Mon-Fri) and Saturday Delivery through Australia Post.

The price for the service is as follows:

  • $9.95: Tonight between 6pm-10pm (due to the current high volume of parcels, delivery may be later than 10pm)
  • $11.95: Saturday between 1pm-6pm

Please note any deliveries for Saturday must be placed before 1.30pm Friday. 

This feature is only available for Sydney-metro residential addresses. Unfortunately, this service is not available for commercial property. Customers will need to make sure their contact details including phone number is provided for these orders as this will ensure a smooth process, this is a mandatory field required.

Any orders placed after the 1:30 pm cut off time will be either automatically swapped to express postage or will be dispatched the following business day. If under any circumstances, your order is delayed you will be contacted immediately with a solution.

 

Warehouse pick up:

Don’t want to wait for your items to be delivered? Why not pick up from our Caringbah Warehouse

Address (Look out for the Oz Hair & Beauty Sign): 

  • 5-7 Resolution Drive, Caringbah NSW 2229

Order before 12.30pm and your parcel will be ready for collection on the same day after 3.30pm at your preferred location. 

Once you place your order you will receive an order confirmation email. 

Please note:
You will receive an email notification when your order is ready for collection.

If you do not meet the 12.30pm cut off time then your order will be ready for collection the following business day.

If the order cannot be fulfilled, head office will contact you as soon as possible. 

 

Shipping within New Zealand

All Standard parcels are sent with Seko Logistics and can take 3-8 business days to arrive. 
These times are reflective of metro areas only and additional days will be required for areas outside. This is excluding any delays in dispatching the order in which the customer will be notified.

Please Note: Due to Covid-19, international parcels may experience delays that are out of our hands.

The rates are weight based and are displayed in the below table:

Standard Parcels:

    Weight Cost
    Under 1kg  7.95
    Under 3kg 15.45
    Under 5kg 22.05
    Under 7.5 28.35

    The maximum weight limit is 7.5kg, any order over will require more than one shipment.

    Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise. 

    Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas. 

    International Shipping

    Please Note: Due to Covid-19, international parcels may experience delays that are out of our hands.

     

    All parcels are subject to a 5kg weight limit and all parcels above the specified weight limit will not be able to sent out as one shipment. For parcels that exceed the weight limit, please contact us and we may be able to make arrangements for a single delivery, however we make no guarantee.

    Unfortunately, due to delivery costs, free shipping or discounted shipping promotional codes do not apply to international orders unless clearly stated otherwise.

    Please note that due to strict Airmail regulations aerosols and flammable items cannot be shipped by Air and therefore cannot be mailed overseas.  Depending on which country you are shipping too, you may have to pay additional customs clearance charges. These additional charges for customs clearance is the recipients’ responsibility. Us a sender has no control over these charges so we advise you to contact your customs authority if you have any concerns.

    Our international shipping rates are displayed at checkout.